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In the FAQ section, you can find the answer to your questions faster. In addition, you can track your shipment or have all the necessary information on payment methods.​​

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  • Cash on delivery

  • Where is my order

  • Payment methods

  • Reimbursement

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Return and Refund

  • Reimbursement

  • How to make a return

  • How to book a new retreat

  • If the product is defective

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Delivery and shipping

 

  • Where is my order

  • Shipping Times

  • Shipping address change

  • Express delivery

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Payment

 

  • Payment methods

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  • Cash on delivery

  • If your payment method isn't available

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How to order

  • registration

  • Proceed to order

  • If the product is defective

  • Cancel an item or order

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Partner POSTALMARKET 2.0

  • Partner products

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  • If the product is defective

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Discount coupons and gift certificates

  • Discount coupon

  • How to use a discount coupon

  • Gift voucher

  • How to use a gift certificate

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Fabric masks

  • Fabric masks now available on POSTALMARKET 2.0

  • Can I make the mask in fabric?

  • Does wearing these masks protect me from Coronavirus?

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My Account

  • How to unsubscribe from the newsletter

  • How do I change my account data

  • The POSTALMARKET 2.0 Newsletter

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Size guide

 

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Other

  • Follow your order

  • Use your gift certificate

  • Change addressOther

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