Package insurance, what the law requires, costs, and refunds.

In this case we try to explain in the simplest possible way what the law requires and how we can take precautions to prevent any damage to the parcels, or to claim any refunds through insurance.


First of all, we specify that the contract for the transport of things, regulated by the law that establishes that:


"The carrier is responsible for the loss and damage of the things delivered to him for transportation, from the moment he receives them to the one when he returns them to the recipient, if he does not prove that the loss or damage resulted from an unforeseeable event, from the the nature or defects of the things themselves or their packaging or the fact of the sender or that of the recipient ".


Therefore excluding liability of the sender or recipient and events fortuitous events or due to force majeure (such as fires, explosions, earthquakes, volcanic eruptions, landslides, floods, avalanches, wars, etc.) we speak of the responsibility of the carrier.


In this case, if any anomaly is found upon receipt of the package, it is always advisable to accept the delivery "with reserve".

In the event that an explicit insurance claim has not been made for the shipped goods, if there is total or partial damage or loss of the goods, the sender has the right to a refund of 1 euro for each kilo shipped (national) up to a maximum of 80 euros. In the case of international road transport, the liability of the carrier is governed by the Geneva International Convention, commonly called CMR (Convention relative au contrat de transport international de Marchandises par Route), dated 19/5/1956 which provides for the maximum reimbursement of 8 , 33 SDRs, Special Drawing Rights, per gross kg transported.

You can instead request supplementary insurance only for traveling goods with the related sales invoice, by contacting us through the contact form before placing the order.

In this case, with an additional charge equal to 3% of the value net of VAT declared on the invoice (minimum cost 10 euros), following the presentation of the required documentation, you are entitled to a refund of the damage up to a maximum of 1000 EUR.

A valuable advice is to make sure, before sending, that the package is correctly packaged (in this case we recommend consulting our page How to Pack a Package.


Furthermore, it is advisable to verify that all data relating to the shipment (e.g. personal data, address, telephone numbers, day of collection and delivery, size and weight of the package, etc.) are correct and that the items contained do not fall into the category of goods not transportable (see our page "list of prohibited objects"). By following these recommendations, the possibility that the causes of the problem are attributable to the sender is excluded.

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